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  • Officers & Staff
    Local President

    Melanie Broady

    Melanie is currently a Claims Specialist in the WSU at the Auburn Teleservice Center (ATSC), and was formerly a Teleservice Representative. She started her career at Social Security in 2010. Melanie began her Union representational work in AFGE Local 3937's intern program, and was tapped to take over as Local President effective December 2017.  She is also a local representative at the ATSC, and for multiple other office locations. 

    She is a graduate of Whatcom Community College, Western Washington University, and University of Washington. She is married and has two teenage sons. Prior to her employment at SSA, Melanie was an advocate/representative for low income families, for domestic violence victims , homeless youth and indigenous people in crisis.  She also held several positions at a local Credit Union, including branch manager.

    Executive Vice President

    Cassandra Butler

    Cassandra started with SSA in 2006 as a Service Representative in Spokane, WA. Currently she is working in the Office of Quality Review in Seattle, Washington where she serves as the local onsite Union representative as well as Local 3937 EVP and Regional VP for Council 224. Her Union work began with the AFGE Local 3937 Internship program in 2014 and has continued to grow from there. She is active in community organizations in Spokane, WA and hopes to become active in her new town of Seattle. When not at work, Cassandra enjoys spending time with her two beautiful children.

    First Vice-President

    John Pfannenstein

    John started his career at SSA in 2008. He serves as our 1st VP, our Legislative Coordinator, and as the local Primary representative for his home office in Lynnwood, WA where he is a Claims Technical Expert.  He also represents employees at multiple other field office and ODAR locations.  Committed to ensuring fairness in the workplace, John came to us through our AFGE Local 3937 Internship program, and he looks forward to advocating for the rights of his SSA colleagues both within his office and throughout the Agency.

    Second Vice-President
    Steffen Pleiness
    Steffen has been one of our ATSC reps for some time now, and recently joined our Executive Board team.


    Laura Novakoski

    Laura began her SSA career in Wisconsin, before moving to Oregon in 1998.  She volunteered to learn about being a local representative in the Portland NE office in 2003, and took over as Local Secretary for the Executive Board in 2004.  She now works in the Portland Metro office as an SSI Claims Technical Expert, mentors newer local reps, and serves as an off-site local representative for several other SSA offices in her area (when there isn't anyone on-site ready to give it a try themselves, which we always encourage!).  She has always been an enthusiastic advocate for employees, and as Secretary, she manages the Local's communications with our bargaining unit, our members and local representatives.  She serves as Primary or Alternate rep in multiple offices, writes and edits Executive Board and Local Business meeting minutes, helps to manage our website and Facebook pages, archives records and handles many other small details that keep the Local running smoothly.


    Jackie Walton

    Jackie serves as her home office's local rep, and recently joined our team to focus on our finances.

    Nicole Carrier-Theulen


    Dina Lovenstein

    Dina Lovenstein grew up in Portland, OR. She served as a Peace Corps Volunteer in Panama and plans to attend law school in 2019. Dina enjoys salsa dancing, world travel and advocating for the rights of fellow employees as a Union Representative.  

    Lara Kouna


  • AFGE Local 3937

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